Lively Living

In the past, Lively Living invested in multiple website projects which all resulted in a series of issues relating to speed, search engine optimisations (SEO) and store usability.

The company’s previous websites were slow, making a less than perfect shopping experience.
Additionally, Lively Living has retail and wholesale customers around Australia and all online processing of large wholesale-based orders were done manually over phone or email.

The final challenge for Lively Living was packing and sorting. Lively Living has agreements with multiple shipping vendors like Couriers Please, Fastways and more. All the old websites used by Lively Living had a very simple plugin integration meaning that during checkout, the customer was presented with many shipping options.

Lively Living wanted better control over the flow of orders, particularly wholesale orders, and required more customised rules. For example:

• Always display the cheapest shipping option for wholesalers and retail purchases.
• If an order is being shipped to certain postcodes/suburbs, then it should attract an additional fee.
• If an order contained a specific amount of diffusers, then it should attract an additional fee.
• If the order was to be sent to a specific location, only display certain shipping methods (because some couriers would take too long to reach certain regions).